Client/Member Service Enhancement

Are you turning away potentially valuable prospects due to past or current credit problems?
Do your members know where to turn for help when dealing with financial difficulties?
Are too many of your members falling behind with their loans and credit card payments?
Are you closing too many accounts due to financial mismanagement?

Fair Credit is instrumental in helping organizations reduce losses, prevent bankruptcies, enhance member/client retention and reach those of them headed for trouble before they actually fall delinquent as well as those already in financial hardship. When your members or clients find themselves in this position, Fair Credit can be there for them and you.

Fair Credit believes the key to a successful financial future depends upon strong financial education and a realistic action plan. Keeping the financially troubled consumer from filing bankruptcy through effective counseling and education is also crucial.

Your organization will benefit by reducing the number of delinquencies, late payments, bankruptcies, repossessions and member retention. With proper counseling and support methods, so called “at-risk” members will become strong, creditworthy members. The losses you may be incurring due to delinquencies and overextension of credit will be reduced and funds can be redirected back into your profit stream. This results in lower interest rates, and better qualified members.

We understand that there are a wide variety of organizations and individual consumer circumstances. We constantly evaluate our programs and services to make sure they are meeting these needs. We continue to introduce programs, when appropriate, that provide consumers access to different aspects of the financial continuum, in turn allowing consumers to build and maintain creditworthiness through solid financial discipline.

No Cost Member Benefit
Fair Credit programs and services are designed to improve the overall financial situation and stability of your members or clients without adding any additional financial burden. Counseling and financial education programs are provided without cost to you or your members/clients and can be provided via telephone, in-person or online.

Make the Most of Your Staff
Providing a reputable resource for the resolution of your members’ financial difficulties can help improve your staff productivity. Explaining the intricacies of credit reports, credit scoring, and financial management principles distracts employees from their regular income generating responsibilities. Your staff could refer many of these time-consuming issues to Fair Credit, freeing their time to make loans, collect on delinquent accounts and cross-sell products and services.

Member Satisfaction = Long-Term Member Loyalty
Your members will receive unbiased information and assistance from independently certified financial education counselors. By offering programs and services like ours, your members will recognize the value and you will be demonstrating to your members that members needs come first. When your member is ready to take the next steps necessary towards reaching their financial goals, Fair Credit refers them back to you for the product or service they wish to obtain.

Ways to enhance your member benefits with Fair Credit services
Members or clients in need demonstrate or exhibit certain financial hardship characteristics such as:

• Member is unable to qualify for a particular loan/credit product
• Member has made past-due payment promises they were unable to satisfy
• Member demonstrates need for additional counseling assistance

• Directly refer the member or client to the free Fair Credit Counseling Hot Line at 800-351-4195 for immediate counseling
• Refer them to www.faircredit.org or specifically to our financial education website www.consumercents.com
• Have printed Fair Credit brochures and ConsumerCents financial education materials on hand at local branches

Please contact Preston Cochrane if you would like to discuss enhancing your member benefits via Fair Credit or if you would like more detail on our variety of programs.