Our Customer Commitment

Our Customer Commitment is to provide anyone who contacts us for assistance a quality experience through our programs and services provided. AAA Fair Credit Foundation promises our customers the service and respect they deserve. Every customer has the right to the following:

• Confidential, knowledgeable and courteous service at all times.
• Prompt and accurate information about our services.
• Non-judgmental counseling by trained and certified counselors.
• A written statement of counselor recommendations.
• Accurate and timely responses to questions and requests.
• Monthly statements of any funds we receive from you and pay to your creditors.
• Timely correction of any errors or mistakes made by AAAFCF or its service providers.
• Discontinue your relationship with AAAFCF at any time, for any reason.

If you feel that we have not upheld every promise listed above, please share your concerns in writing to clientsupport [at] faircredit [dot] org or mail correspondence to AAA Fair Credit Foundation (Attn: President), PO Box 3808, Salt Lake CIty, Utah 84110.